Manage all of your customer conversations with a single interface used by multiple agents.
Tag and organise customers to easily search for and segment groups.
Save notes about conversations with customers so that they don’t have to repeat themselves.
Save time by creating and using message templates to answer common questions from customers.
Reply instantly to customers outside of office hours or when conversations aren’t responded to within a defined time limit.
Share images, videos, documents, web links, locations and more when chatting with customers.
Using canned responses and automated chatbot messages
Keep an eye on your chat operations with key metrics like active agents, new conversations, closed chat, average response time, top agents and top customesrs.
We make it easy to work with us
Instantly integrate the Apex Live Chat platform using Apex API documentation and API endpoints.