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Chat live with customers

Engage with your customers in real-time across WhatsApp, Facebook and other social media channels.

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Chat across channels

Delight customers with dynamic chat

Real-time conversations

Manage all of your customer conversations with a single interface used by multiple agents.

Tags

Tag and organise customers to easily search for and segment groups.

User Profiles

Save notes about conversations with customers so that they don’t have to repeat themselves.

Message templates

Save time by creating and using message templates to answer common questions from customers.

Auto-replies

Reply instantly to customers outside of office hours or when conversations aren’t responded to within a defined time limit.

Rich Media

Share images, videos, documents, web links, locations and more when chatting with customers.

Supercharge your customer support

  • Improve the efficiency of your customer engagement by resolving multiple customer chats at the same time

  • Allow customers to chat on the channels most convenient to them at the times most convenient to them

  • Ensure customers are seen to by transferring customer chats to different departments within your business

Chat quicker

Using canned responses and automated chatbot messages

  • Answer common customer questions at the click of a button using canned responses

  • Use chatbots to answer common questions or to ascertain customer context. Then allow support teams to engage with live chats

Gain Insight

Keep an eye on your chat operations with key metrics like active agents, new conversations, closed chat, average response time, top agents and top customesrs.

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Add the whole team

We make it easy to work with us

Integration made simple

Instantly integrate the Apex Live Chat platform using Apex API documentation and API endpoints.

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Get in touch to learn more about how Live Chat can help you to engage with your customers more effectively.

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