Manage all of your customer conversations with a single interface used by multiple agents.
Save notes about conversations with customers so that they don’t have to repeat themselves.
Tag and organise customers to easily search for and segment groups.
Save time by creating and using message templates to answer common questions from customers.
Reply instantly to customers outside of office hours or when conversations aren’t responded to within a defined time limit.
Share images, videos, documents, web links, locations and more when chatting with customers.
Keep an eye on your chat operations with key metrics like active agents, new conversations, closed chat, average response time, top agents and top customesrs.