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Manage real-time conversations with your customers using Apex LiveChat

Engage with your customers in real-time across WhatsApp, Facebook and other social media channels.

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Real-time conversations

Manage all of your customer conversations with a single interface used by multiple agents.

User Profiles

Save notes about conversations with customers so that they don’t have to repeat themselves.

Tags

Tag and organise customers to easily search for and segment groups.

Message templates

Save time by creating and using message templates to answer common questions from customers.

Auto-replies

Reply instantly to customers outside of office hours or when conversations aren’t responded to within a defined time limit.

Rich Media

Share images, videos, documents, web links, locations and more when chatting with customers.

Reporting Dashboard

Keep an eye on your chat operations with key metrics like active agents, new conversations, closed chat, average response time, top agents and top customesrs.

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Get in touch to learn more about how Live Chat can help you to engage with your customers more effectively.

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