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How The Small Projects Foundation supported hundreds of thousands of people during the COVID-19 pandemic

As the Covid-19 pandemic spread, it was evident that there would be a disproportionately negative effect on the most vulnerable communities. To this end, SPF, a social change organisation, introduced a free USSD channel for communities in need to receive support. The support line enabled vulnerable persons to seek help for Gender-based violence, HIV/TB medication, social grants relief, child protection relief as well as Covid-19 information and support. Data gathered by the campaign was used by the Department of Health and South African Social Security Agency (SASSA) to identify key national areas for support and relief.

Objectives

  1. Offer an accessible and fee USSD channel for communities in need to receive support for:

    1. Gender-Based Violence during the national lockdown

    2. HIV/TB Medication Relief

    3. Grants Relief

    4. Child Protection Relief

    5. COVID-19 Information

    6. General Support

User Journey

  1. SPF Database receives Call-to-action SMS

  2. Dial the free USSD string
  3. Respond to menu options to receive support from SPF and Government

  4. Receive relevant support

Results

User Sessions
Unique Users
Support Queries Submitted
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