Follow us on

How The Small Projects Foundation supported hundreds of thousands of people during the COVID-19 pandemic

As the Covid-19 pandemic spread, it was evident that there would be a disproportionately negative effect on the most vulnerable communities. To this end, SPF, a social change organisation, introduced a free USSD channel for communities in need to receive support. The support line enabled vulnerable persons to seek help for Gender-based violence, HIV/TB medication, social grants relief, child protection relief as well as Covid-19 information and support. Data gathered by the campaign was used by the Department of Health and South African Social Security Agency (SASSA) to identify key national areas for support and relief.


  1. Offer an accessible and fee USSD channel for communities in need to receive support for:

    1. Gender-Based Violence during the national lockdown

    2. HIV/TB Medication Relief

    3. Grants Relief

    4. Child Protection Relief

    5. COVID-19 Information

    6. General Support

User Journey

  1. SPF Database receives Call-to-action SMS

  2. Dial the free USSD string
  3. Respond to menu options to receive support from SPF and Government

  4. Receive relevant support


User Sessions
Unique Users
Support Queries Submitted
Looking for something like this?

Schedule a call to discuss your idea with one of our mobile experts at no cost.

    How big is your business? What are you interested in?

    Talk to us now

    021 201 1266

    Privacy Settings
    We use cookies to enhance your experience while using our website. If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. We also use content and scripts from third parties that may use tracking technologies. You can selectively provide your consent below to allow such third party embeds. For complete information about the cookies we use, data we collect and how we process them, please check our Privacy Policy
    Consent to display content from Youtube
    Consent to display content from Vimeo
    Google Maps
    Consent to display content from Google
    Consent to display content from Spotify
    Sound Cloud
    Consent to display content from Sound