Looking to improve the efficiency of the adherence CCMDD programme, The Health Systems Trust understood the power and popularity of mobile platforms in South Africa. The HST WhatsApp for Business chatbot was created to help patients find their nearest clinic and medication pick-up points, connect patients and counsellors through live chat, and to further build a detailed database of chronic illness patients and their medication adherence behaviours. By utilising the trusted and popular WhatsApp platform, HST experienced their highest CCMDD sign-ups in a 12 month period, dramatically increased the efficiency of the CCMDD, and increased national medication collections by over 300%. The WhatsApp channel is now HST’s biggest digital engagement channel in company history.
Create a new primary channel to communicate & engage with patients
Enable patients to find their nearest medicine pick-up point
Enable patients to sign up to the CCMDD medicine collection + find vital health information about their chronic conditions
Save “+27785290646” to your contacts list
Complete the sign-up process and start engaging with the Get Checked Go Collect chatbot
Schedule a call to discuss your idea with one of our mobile experts at no cost.
021 201 1266
hello@apexcrm.co.za
10 Loop Street
Cape Town
8000
South Africa
