Tailor your plan to fit your business needs
Flexible pricing packages for your business
All Plans Include:
  Unlimited conversationsÂ
Unlimited agents
Unlimited Live Chat conversations
Omnichannel Access
Standard Support, Monday-Friday, 9am to 5pm
2 day access to dedicated onboarding channel
Unlimited conversations
Unlimited agents
Unlimited Live Chat conversations
Omnichannel Access
Standard Support, Monday-Friday, 9am to 5pm
7 day access to dedicated onboarding channel
  Unlimited conversationsÂ
Volume based MAUs
Unlimited Live Chat conversations
Omnichannel Access
Unlimited agents
Prioritised Support options, Monday-Friday, 7am to 7pmÂ
30 day access to dedicated onboarding channel
Automate any workflow, build production-ready experiences and connect data across applications with template flows, omnichannel automations and custom support plans.
Unleash the full potential of Apex’s Chatbot Builder to enhance your productivity in every aspect!
 SUPPORT PLANS
Apex has a support plan that meets every customer’s needs. From a basic plan for those of you just getting started all the way to a custom plan that we will customize to meet your company’s needs.
We classify a Monthly Active User (MAU) as a single end-user who has had one or more interactions with a Apex product (Livechat or Chatbot) on one of Apex’s communication channels during a single calendar month.
A single end-user may be counted as multiple MAUs when they interact via several channels.
When a unique end-user engages with LiveChat or Chatbot via the Apex Channels for the first time in a calendar month, we calculate a single Monthly Active User (MAU).
Sending subsequent messages to the same unique end-user via the same channel of engagement, within the same calendar month won’t result in additional MAUs being calculated.
At the start of each new calendar month, MAUs are reset. For example, if Customer A contacts you for the first time on July 30, and you send them a message on August 1, they’ll be classed as one MAU for July and a separate MAU for August
Every Apex plan includes a fixed number of charges. For example, if your plan includes 500 MAUs per calendar month, you can send unlimited messages to 500 unique end-users during that calendar month.
The MAU overage charge is a charge that will apply if you’ve used all of your monthly inclusive MACs and you communicate with additional MAUs.
We charge a flat rate of R4 for every additional MAU that you message.
Remember that the overage charge is per MAU, not per message.
We include the following channels within the Apex Pricing Plans:
Interested in our solutions? Contact our sales team now and we’ll get back to you in no time!
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