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Engage Customers on WhatsApp 

Create verified profiles, fully-automated rich-media services and chatbots for your organisation on WhatsApp using the Apex WhatsApp API and WhatsApp Business.

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WhatsApp Sales and Customer Support

WhatsApp Customer Support

Deliver customer service on WhatsApp, the most popular mobile app in the world. 

WhatsApp Marketing

Send rich marketing and promotional communication to your opted-in users through an official Whatsapp for Business account.

Sell on WhatsApp

Generate leads automatically using WhatsApp chatbots and then close the sale using LiveChat.

Reduce costs and participate in your customer’s world

Customer Centric

Ackowledge preferences and improve engagement with customers who prefer automated real-time chat over voice calls.

WhatsApp Reduces Costs

Reduce print, marketing, and support costs while improving customer experience with flexible Chatbot technology.

Be Present on WhatsApp

Enhance your presence on the channels and platforms most important to your customers with chatbots and live chat.

Always-on WhatsApp Customer Support

WhatsApp Chatbots

Provide instant answers to customers no matter the time of day.

Instantly engage customers with chatbots >

WhatsApp Live Chat

Deliver world-class customer support on the worlds most used mobile app.

Optimise customer support with live chat >

“Since using WhatsApp for Business we have been able to eliminate print media costs, increase engagement with shoppers and measure the effectiveness of our communication”

Ebrahim Kajee

Group Sales Director – Save Hyper

Build amazing customer relationships on WhatsApp

Store Locator

Help customers find your store near to them when they share their location.

Grow Loyalty

Sign-up customers to your loyalty or CRM program through WhatsApp.

Support Customers on WhatsApp

Empower your customer support team to engage customers and improve support by over 400%. 

Promotional Content

Sell more by sending rich promotional content that always gets seen.

Update Customers Automatically

Automatically keep customers updated on the progress of their orders and delivery.

CASE STUDY

How King Price Insurance uses WhatsApp Business

South Africa’s favourite insurance company, King Price, trusts Apex to power customer engagement via WhatsApp for Business.

KP identified & decided to use WhatsApp to communicate in real-time with customers, reducing the number of calls their customer service centre received daily.

While live chatting with customers was the initial objective, King Price has seen valuable business results and now also offers instant quotes to customers who engage the WhatsApp and Facebook chatbots.

Objectives

  1. Provide real-time chat support

  2. Reduce call centre loads

  3. Replicating chatbots onto Facebook when the concept was proved

  4. Provide instant insurance quotes

User Journey

  1. Save +27860505050 to your contacts list

  2. Say “Hi” to the King Price WhatsApp chatbot

  3. Sign up and start chatting with King Price customer support chatbot and live support agents

Industries that use WhatsApp Business

WhatsApp has quickly become the most engaged mobile channel for many brands in South Africa and all over the world.

Integration made simple

Instantly integrate the Apex WhatsApp Business solution using Apex API documentation and API endpoints.

GET IN TOUCH

Have an idea or a project? Schedule a call to discuss it with our mobile solutions team.

    How big is your business? What are you interested in?

    021 201 1266
    sales@apexcrm.co.za
    Mon – Fri: 9am – 5pm

    12 Loop Street
    Cape Town
    8000
    South Africa

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